Oracle released Java 8 Update 101 on Tuesday, July 19, 2016. We recommend all users upgrade to the newest version (Java 8 Update 101).
Here are our recommendations for Java:
- PC and Mac - We support the most recent version plus the most recent 6 months of releases. We recommend that all users upgrade to the most recent version of Java 8, Java 8 Update 101 The most recent version of Java can be downloaded at http://www.java.com/en/download/.
If you are not sure which version of Java you are running, go to http://www.java.com/en/download/installed.jsp and click the Verify Java version button in the center of the page.
Additional Troubleshooting Steps:
- Please refer to this article for additional Java (and Browser) troubleshooting steps to help with Java error messages, sheets/admin functions loading blank, and general slowness
What if the recommendations above do not work for me?
- Java 7 Update 25-51 users - After Oracle released Java 7 Update 55, some users have reported that areas of the application that use Java applets such as sheets and the organization structure no longer load if they choose not to upgrade when prompted. This is because Java 7 Update 55 includes higher security standards than previous versions of Java. If you experience this behavior and are not able to upgrade to Java 7 Update 55 (recommended), you must adjust the Java security level to medium. Click here for instructions on how to adjust the Java security level to medium.
- Component Failed to Load messages
- Behavior: Intermittent component failed to load messages. Some sheets and reports load, but others do not. Solution: This message typically means that your browser and Java cache need to be cleared. Click here for instructions on how to clear your Java and browser caches.
- Behavior: When using Firefox you receive component failed to load messages and you see a red plugin icon next the URL in your toolbar and/or a gray bar at the top of the browser. Solution: Activate the Java plugins for Adaptive Planning. Click here for instructions on how to activate the Java plugins for Adaptive Planning in Firefox.
- Behavior: Component failed to load messages appear in both Firefox and Internet Explorer with the latest version of Java. Solution: Verify that 'Keep temporary files on my computer.' is checked in the Java Control Panel. Click here for instructions on how to enable 'Keep temporary files on my computer.' in the Java Control Panel.
- Installation of Java Required to Proceed message - This message typically means that Java is not enabled in your browser. Click here for instructions on how to enable Java in your browser.
- Sheets Overview page and Report Parameters not appearing - This behavior typically occurs when users view Adaptive Planning in Compatibility View in Internet Explorer. Click here for instructions on how to turn off Compatibility View in Internet Explorer.
- If you are still unable to access Adaptive Planning, please either click SUBMIT A REQUEST at the top of your screen or send an email to firstname.lastname@example.org with the following information:
- A screenshot that includes your entire browser window showing the behavior experienced when accessing Adaptive Planning.
- Screenshot of what you see when you go to http://www.java.com/en/download/installed.jsp and click the Verify Java version button in the center of the page.
- Screenshot of your programs list that shows all Java versions installed. You can find this information by taking the following path:
- Windows 7: Start > Control Panel > Programs > Programs & Features
- Windows XP: Start > Control Panel > Add/Remove Programs
- Windows 8: Right-click on the screen at bottom left-corner and choose Control Panel from the pop-up menu > Uninstall a Program
In response to recent security vulnerabilities identified with Java 7, our updated recommended browser and Java configurations and security settings are described below:
Note that the recently-identified security vulnerabilities for Java 7 are a concern when Java applets are downloaded (used) from untrusted sites. The Adaptive Planning application uses Java applets, but it is a trusted, secure site. Enabling Java only for the Adaptive Planning site will not harm or make any of your information less secure. Adaptive Insights recommends that you configure your browser to only enable Java applets from trusted sites like Adaptive Planning. Please see the steps below for how to do this for your browser.
- Firefox automatically disables the Java plugins to protect your security. Click here for instructions on how to allow Java to run just for Adaptive Planning in Firefox.
- Click here for instructions on how to configure Internet Explorer for the maximum security possible.