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Adaptive Insights
Knowledge @ Adaptive Insights LLC, a Workday Company

Updated 7/25/16: Java Security Setting Recommendations

Oracle released Java 8 Update 101 on Tuesday, July 19, 2016. We recommend all users upgrade to the newest version (Java 8 Update 101).

Here are our recommendations for Java:

  • PC and Mac - We support the most recent version plus the most recent 6 months of releases. We recommend that all users upgrade to the most recent version of Java 8, Java 8 Update 101 The most recent version of Java can be downloaded at http://www.java.com/en/download/.

If you are not sure which version of Java you are running, go to http://www.java.com/en/download/installed.jsp and click the Verify Java version button in the center of the page.

Additional Troubleshooting Steps: 

  • Please refer to this article for additional Java (and Browser) troubleshooting steps to help with Java error messages, sheets/admin functions loading blank, and general slowness

What if the recommendations above do not work for me?

  • Java 7 Update 25-51 users - After Oracle released Java 7 Update 55, some users have reported that areas of the application that use Java applets such as sheets and the organization structure no longer load if they choose not to upgrade when prompted. This is because Java 7 Update 55 includes higher security standards than previous versions of Java. If you experience this behavior and are not able to upgrade to Java 7 Update 55 (recommended), you must adjust the Java security level to medium. Click here for instructions on how to adjust the Java security level to medium.

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  • Component Failed to Load messages

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  • If you are still unable to access Adaptive Planning, please either click SUBMIT A REQUEST at the top of your screen or send an email to support@adaptiveinsights.com with the following information:
    • A screenshot that includes your entire browser window showing the behavior experienced when accessing Adaptive Planning. 
    • Screenshot of what you see when you go to http://www.java.com/en/download/installed.jsp and click the Verify Java version button in the center of the page.
    • Screenshot of your programs list that shows all Java versions installed. You can find this information by taking the following path:
      • Windows 7: Start > Control Panel > Programs > Programs & Features
      • Windows XP: Start > Control Panel > Add/Remove Programs
      • Windows 8: Right-click on the screen at bottom left-corner and choose Control Panel from the pop-up menu > Uninstall a Program

In response to recent security vulnerabilities identified with Java 7, our updated recommended browser and Java configurations and security settings are described below:

Note that the recently-identified security vulnerabilities for Java 7 are a concern when Java applets are downloaded (used) from untrusted sites. The Adaptive Planning application uses Java applets, but it is a trusted, secure site. Enabling Java only for the Adaptive Planning site will not harm or make any of your information less secure. Adaptive Insights recommends that you configure your browser to only enable Java applets from trusted sites like Adaptive Planning. Please see the steps below for how to do this for your browser.

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